Accessing Outlook

To access Outlook Online:

    1. Go to:
    2. Sign using your Passport York Username ( and Passport York password.

An image showing the O365 portal screen, showing the user to input their credentials in the following format

  1. Typically, you will see Outlook displayed under your suggested apps
  2. If you don't, you can select Explore all your apps to locate it
  3. Or, you can click the tile icon in the top-left corner to find it

An image prompting the user to select the Outlook application from the list of O365 apps

A link to Office 2016 installation instructions


To set up Outlook on your Android device, click here! 


To set up Outlook on your iOS device, click here!


Use the following steps to access advanced settings to set up your Exchange ActiveSync connection to your account:

  1. On the BlackBerry 10 home screen, select Settings
  2. On the System Settings page, select Accounts, then Advanced
  3. On the Advanced Setup page, select Microsoft Exchange ActiveSync
  4. Enter the settings for your account as follows
    • In Description, enter YorkU
    • Leave the Domain field blank
    • In Username, type your full email address
    • In Email Address, type your full email address
    • In Password, type your Passport York password
    • In Server address, enter
  5. Select Next. The Checking for supported services and policy information message display
  6. On the next page, specify the information you want to sync, and then select Done. The Saving and verifying your settings message displays
  7. Go to the BlackBerry Hub to access your email account
  8. On the home screen, select Calendar. Pull down from the top of your screen to display the drop-down menu, select Manage.  Remove the checkmark from Local Calendar (Home) and ensure YorkU Calendar is selected.

Add a shared mailbox to Outlook Mobile


While it is possible to access Outlook via IMAP connection, this connection is not recommended as it has limited functionality (no calendaring data). Click here for instructions on downloading the Outlook Desktop client.

Below is the information required to configure IMAP, SMTP and POP connections:

Server name Port   Requires SSL (TLS)
Incoming Mail (IMAP) Server: 993 Yes
Incoming Mail (POP) Server: 995 Yes
Outgoing Mail (SMTP) Server: 587 Yes

For more information on IMAP connections, click here!


Apple (Mac) Mail

To access your O365 email account via Apple (Mac) Mail:

1. Open Apple Mail and click Mail

An image prompting users to select "Add Account" from the "Mail" dropdown






2. Click Add Account

3. Select Exchange and click Continue

An image prompting users to select the "Exchange" option








4. Enter your name, Office 365 email address and password

An image prompting users to enter their passport york credentials







5. Click Sign In

Note: If Microsoft cannot find your account, you will be asked to enter your details manually:

• Username =
• Password =  PassportYorkPassword
• Server =
• Domain = leave blank

6. Click Done (you can come back and edit these settings at any point)

An image prompting the user to select "Done"








IMAP for Shared Mailboxes

A link to instructions on Accessing Shared Mailboxes via IMAP
Shared mailboxes are not accessed directly as they had been in Central Mail. In O365, shared mailboxes are secondary accounts that will be visible below the inbox of your primary account when you log in to Outlook. What this means is that you do not directly log in to a shared mailbox in O365, instead, you log in to your primary account using your personal Passport York credentials, and the shared mailbox will appear below that.

If a shared mailbox you have access does not appear automatically beneath your personal account in Outlook, follow these steps:

  • Windows Desktop: To add a shared mailbox using the Windows Outlook desktop client, click here!
  • Mac Desktop: To add a shared mailbox using the Mac Outlook desktop client, click here!
  • Web: To add a shared mailbox using the Outlook web client, click here!
  • Mobile: To add a shared mailbox using the Outlook mobile app, click here!
  • IMAP: To add a shared mailbox using IMAP, click here!

If you require access to a migrated shared mailbox, please submit a ticket to